Support information
Via this portal, Royal HaskoningDHV provides Kes users access to support information. With manuals and Frequently Asked Questions, we hope you will quickly find answers to your questions.
To access this information, you need to login with a Royal HaskoningDHV account. Royal HaskoningDHV manages user access via its Smart Society platform.
In case you are an external customer, please check the page "Request an account".
Royal HaskoningDHV users can login with their company email address.
If you already have a Smart Society account, you can login via the LOGIN button on the top right of this page and, when prompted, select that you are a Customer
We will continuously update content on this portal. It will include items like:
- Manuals
- Frequently asked questions
- Release notes
- Announcements
Reporting questions and disturbances
In case you face an issue that you cannot resolve yourself with the information provided, you can report your question or issue by raising a ticket. We will then contact you as soon as possible.
You can contact us via:
| This portal | https://kes.support.royalhaskoningdhv.com/ |
| kes.support@royalhaskoningdhv.com |
On the menu bar, click on the item "New Support Ticket" to post your question.
Please share as much relevant information of your question/issues, including screenshots of error messages, when relevant. This will allow us to analyse your question more quickly.
Your ticket status and ticket history
You can check the status of your ticket and get an overview of all your previous tickets via the menu option "Check Ticket Status". You can only see this option when you are logged in.